# Registration troubleshooting

Something went wrong during registration. A gymnast got rejected, a field turned red, or checkout isn't working. This page covers the most common issues and how to fix each one.

## Prerequisites

* An active registration with at least one gymnast added

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### Registration deadline passed

The meet's registration deadline has passed and the organizer hasn't enabled late registration.

**How to fix it:** Contact the meet organizer. Ask if they can extend the deadline or turn on late registration.

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### Registration closed

The organizer has manually closed registration for this meet.

**How to fix it:** Contact the meet organizer directly.

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### Level capacity reached

The level you selected has hit its maximum number of gymnasts.

**How to fix it:**

* If the meet has a waitlist, your gymnast is waitlisted automatically.
* If there's no waitlist, contact the organizer to ask about increasing capacity.
* Check whether a different level is appropriate for this gymnast.

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### Global capacity reached

The entire meet is full across all levels.

**How to fix it:** Your gymnast goes on the waitlist if the organizer has one enabled. Otherwise, contact the organizer.

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### Age requirements not met

The gymnast's date of birth puts them outside the age range for the selected level.

**How to fix it:**

* Double-check the date of birth. [Edit it](https://docs.gymart.org/registration/edit-gymnast-registration-data) if it's wrong.
* Look at the [Price List](https://docs.gymart.org/registration/review-meet-details) to find a level with the right age range.
* If you think the age restrictions are incorrect, contact the organizer.

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### Missing required fields

One or more required fields are blank. That includes name, date of birth, level, discipline, and any custom fields the organizer set up.

**How to fix it:** [Edit the gymnast](https://docs.gymart.org/registration/edit-gymnast-registration-data) and fill in everything that's required.

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### Invalid level or discipline

The level or discipline on the gymnast doesn't match anything in this meet's configuration.

**How to fix it:**

* [Edit the gymnast](https://docs.gymart.org/registration/edit-gymnast-registration-data) and pick a valid level and discipline from the dropdown.
* If many gymnasts have the wrong level, [bulk edit](https://docs.gymart.org/registration/bulk-edit-registration-data) can remap them all at once.

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### Music requirement not met

The meet requires floor music to be uploaded, and this gymnast doesn't have any assigned.

**How to fix it:**

1. [Upload music to your club](https://docs.gymart.org/music/upload-music).
2. [Assign the music to the gymnast](https://docs.gymart.org/music/assign-music-for-meet).

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### Duplicate registration

This gymnast is already registered for the meet.

**How to fix it:** Check your gymnast list. They're probably there from a previous registration batch. Remove the duplicate entry.

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### Late registration not allowed

You're past the regular deadline, and the organizer hasn't enabled late registration.

**How to fix it:** Contact the meet organizer and ask if they can open late registration.

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## Still stuck?

If none of the above matches what you're seeing:

* Check your internet connection.
* Make sure your club roster is up to date. See [Manage your club](https://docs.gymart.org/club-management/index).
* Contact the meet organizer for anything specific to their meet.
* For technical issues, email Gym Art support at <info@gymart.org>.

## What's next

* [Check registration status](https://docs.gymart.org/registration/check-registration-status)
* [Edit gymnast data](https://docs.gymart.org/registration/edit-gymnast-registration-data)

## Related

* [Registration walkthrough](https://docs.gymart.org/registration/index)