Internet troubleshooting
Escalation plan for slow or lost internet during a competition. Follow each step in order before moving to the next.
When the internet is slow or unreliable during a competition, follow this escalation plan. Try each step before moving to the next — the goal is to reduce load gradually, not shut everything down at once.
Overview
The system uses internet for two main things: uploading videos and submitting scores. Videos use far more bandwidth than scores, so we start by reducing video load first.
Step 1: Stop Uploading Videos
What to do:
Stop the automatic video upload on all tablets.
Keep recording videos using the tablet camera. Do not stop recording — you do not want to lose footage.
Videos will be stored locally on the tablet.
After the session (or when internet improves), upload the videos manually, rotation by rotation.
Why: Video uploads consume the most bandwidth. Stopping uploads while continuing to record preserves the footage without impacting the network.
Step 2: Limit Video Recording to One Plateau at a Time
If you have multiple sessions or plateaux running simultaneously and Step 1 is not enough:
What to do:
Designate only one plateau to record video at a time.
The other plateaux pause recording for that rotation.
Rotate which plateau records each rotation so that all gymnasts are covered over time.
Monitor if system performance improves.
Why: Even local recording and background sync can generate network traffic. Isolating recording to one area at a time reduces the overall load.
Step 3: Stop All Video Recording
If the system is still slow after Steps 1 and 2:
What to do:
Stop video recording on all tablets and plateaux.
Focus all available bandwidth on scoring.
Resume recording once connectivity stabilizes.
Why: At this point, scoring is the priority. Video can be captured with personal phones or external cameras as a backup if needed.
Step 4: Fall Back to Paper Scoring
If scoring on the tablets is still unreliable after stopping all video:
What to do:
Stop using tablets for individual score entry at each apparatus.
Use the printed score entry sheets (these should already be printed as part of your session setup checklist).
Judges fill in scores by hand on the paper sheets.
At the end of each rotation, bring the completed sheets to the judge's table.
One designated person enters all the scores from the paper sheets into one tablet at the judge's table.
Why: Concentrating all data entry on a single tablet minimizes the number of simultaneous connections and allows scoring to continue even with very limited internet.
Quick Reference
1
Stop video upload, keep recording
High — removes largest bandwidth use
2
Record on one plateau at a time
Medium — reduces background traffic
3
Stop all recording
Medium — frees all bandwidth for scoring
4
Paper scoring, one tablet entry
Fallback — works with minimal internet
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