# Internet troubleshooting

> When the internet is slow or unreliable during a competition, follow this escalation plan. Try each step before moving to the next. The goal is to reduce load gradually, not shut everything down at once.

## Overview

The system uses internet for two main things: **uploading videos** and **submitting scores**. Videos use far more bandwidth than scores, so you start by reducing video load first.

***

## Step 1: Stop uploading videos

**What to do:**

* Stop the automatic video upload on all tablets.
* **Keep recording videos** using the tablet camera. Do not stop recording. You do not want to lose footage.
* Videos will be stored locally on the tablet.
* After the session (or when internet improves), upload the videos manually, rotation by rotation.

**Why:** Video uploads consume the most bandwidth. Stopping uploads while continuing to record preserves the footage without impacting the network.

***

## Step 2: Limit video recording to one plateau at a time

If you have **multiple sessions or plateaux running simultaneously** and Step 1 is not enough:

**What to do:**

* Designate only **one plateau** to record video at a time.
* The other plateaux pause recording for that rotation.
* Rotate which plateau records each rotation so that all gymnasts are covered over time.
* Monitor whether system performance improves.

**Why:** Even local recording and background sync can generate network traffic. Isolating recording to one area at a time reduces the overall load.

***

## Step 3: Stop all video recording

If the system is still slow after Steps 1 and 2:

**What to do:**

* Stop video recording on **all tablets and plateaux**.
* Focus all available bandwidth on scoring.
* Resume recording once connectivity stabilizes.

**Why:** At this point, scoring is the priority. Video can be captured with personal phones or external cameras as a backup if needed.

***

## Step 4: Fall back to paper scoring

If scoring on the tablets is still unreliable after stopping all video:

**What to do:**

1. Stop using tablets for individual score entry at each apparatus.
2. Use the **printed score entry sheets** (these should already be printed as part of your [session setup checklist](/organizer-event-day-guide/session-setup-checklist.md)).
3. Judges fill in scores **by hand** on the paper sheets.
4. At the end of each rotation, bring the completed sheets to the **judge's table**.
5. One designated person enters all the scores from the paper sheets into **one tablet** at the judge's table.

**Why:** Concentrating all data entry on a single tablet minimizes the number of simultaneous connections and allows scoring to continue even with very limited internet.

***

## Quick reference

| Step | Action                            | Impact                                   |
| ---- | --------------------------------- | ---------------------------------------- |
| 1    | Stop video upload, keep recording | High - removes largest bandwidth use     |
| 2    | Record on one plateau at a time   | Medium - reduces background traffic      |
| 3    | Stop all recording                | Medium - frees all bandwidth for scoring |
| 4    | Paper scoring, one tablet entry   | Fallback - works with minimal internet   |

## Related

* [Score entry workflow](/organizer-event-day-guide/score-entry-workflow.md)
* [Session setup checklist](/organizer-event-day-guide/session-setup-checklist.md)
* [Enter scores (Judges Companion)](/scoring/enter-scores-judges-companion.md)
* [Enter scores (Admin)](/scoring/enter-scores-admin.md)


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